At Tuan Hoe Electrical, we are committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase, please review our policy below for returns, refunds, and exchanges.
Return Eligibility
Items are eligible for return if:
- The request is made within 7 days from the date of delivery
- The product is unused, in original condition, and in original packaging
- All accessories, manuals, and free gifts are included
- Proof of purchase (receipt/order ID) is provided
Non-Returnable Items
We do not accept returns for:
- Products that have been used, installed, or damaged by the customer
- Items with missing parts or packaging
- Clearance, promotional, or special offer items (unless defective)
Damaged or Defective Items
If your item arrives damaged or faulty:
- Please contact us within 48 hours of receiving the item
- Provide clear photos/videos as proof
- We will arrange for replacement, repair, or refund based on assessment
Exchange Policy
- Exchanges are subject to stock availability
- If the requested item is unavailable, a refund or alternative product will be offered
Refund Process
- Approved refunds will be processed within 5–10 working days
- Refunds will be issued via the original payment method
- Shipping fees are non-refundable unless the return is due to our error
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service to ensure safe return
Contact Us
For any return or refund requests, please contact our customer service team:
📱 WhatsApp:
📧 Email: tuanhoe@protonmail.com